Once you place your order, a confirmation email is typically sent within 10 minutes to let you know that we’ve received it and are preparing your jewelry for shipping.

After your order is placed, it will usually be dispatched within 1-2 business days if all items are in stock. If an item is out of stock, you will either see a notification at checkout or our team will contact you to inform you of the expected fulfillment time.

Most orders are shipped on weekdays. Orders placed on Friday will be shipped on Monday at the earliest.

If you haven't received a confirmation email within two business days, please follow these steps:

• Check your email for messages from support@elaviya.com — it could be either the original confirmation or a notice about shipping delays.
• Look in your Spam/Junk folder — automated emails may be redirected here.
• Clear your inbox storage — full inboxes may block new emails.
• Check any other email addresses you may have used — you might have entered a different address at checkout.
• Review SMS messages — if you provided your phone number at checkout, you might find an update there.
  
  If you've followed these steps and still haven't received a confirmation, contact us with your full name, email address, and shipping address. Our team will resend the confirmation and help with any further questions.

We would be happy to help you make any necessary changes to your order, including updates to your delivery address. Please provide the following details as soon as possible to ensure the quickest resolution:

What we need:

• Order Details: Your order number, full name, and the email address used for the purchase.
• Change Request: Include as much information as possible about the changes you’re requesting, such as the new delivery address.
  
  

What happens next:

• If your order hasn’t been shipped yet, we’ll do our best to apply the changes or cancel the order. You will receive an email confirmation with the updates. If you don’t see the confirmation, please contact us for manual confirmation.
• If your order has already been packed and shipped, unfortunately, we may not be able to make any changes or cancellations. However, if the delivery fails, the package will be returned to us, and we can send it to the correct address free of charge.

If this causes an issue, don’t hesitate to let us know — we’ll work on a solution for you.

We’re very sorry if you received the wrong item! To process a replacement quickly, email us at support@elaviya.com with the following details:

• Order number, full name, and shipping address
• A picture of the incorrect item and its packaging
• The name of the correct item that should have been sent

Once we receive this information, we’ll promptly send you a free replacement. Our goal is to ensure you receive the correct Elaviya jewelry as soon as possible.

We’re sorry if your order appears as canceled — we do not cancel orders without reason and will always fulfil orders placed through our store.

If you placed more than one order on the same day and they appear as canceled, it might be because:

1. Duplicate Orders: Our system may have automatically combined the orders into one. This could cause the previous orders to show as canceled.
2. New Order Number: You should receive a new combined order number in a format like “#FirstOrderNumber_#SecondOrderNumber_OM.” Check your email for this.
3. Spam Folder: If you haven’t seen any emails about this, check your spam/junk folder for updates.

If you’re still unsure, please provide your order number, full name, and email address, and we’ll assist you.

Our team fulfills all orders within 48 hours of being placed. To estimate when you’ll receive your order, please refer to our Shipping Policy, which provides details about delivery times.

Please note that delivery times are calculated from the date your order is fulfilled (shipped), not the date it was placed. Kindly remember to exclude the day you place the order, weekends, and holidays when calculating the estimated delivery time.

Some delays may occur due to carrier issues, so we appreciate your understanding.

We sincerely apologize if an item is missing from your order. While we strive for accuracy in our fulfillment process, mistakes can occasionally happen during packing or an item might go missing in transit.

To help us resolve this quickly, please provide the following:

• Your order number
• Photos of the package, the items you did receive, the packaging, and the packing slip, if available
• Your full address and contact details

Once we receive these details, we'll take immediate action to investigate with our warehouse or the shipping carrier and arrange a replacement for the missing item.

Rest assured, we are committed to making sure you receive everything you ordered and will work swiftly to fix this issue.

We’re truly sorry if your product arrived damaged. We take great care to ensure the quality of our products, but sometimes, mishandling during shipping can lead to damage.
To help us process a replacement quickly, please send us the following:

• Your order number and delivery address (so we can verify your purchase)
• Clear photos of the damaged product, its packaging, and any notes from the carrier

Once we have this information, we’ll issue a free replacement and send you an email confirmation. You'll also receive a shipping confirmation with tracking details.

We are dedicated to ensuring you receive a product in perfect condition, and we will resolve this matter promptly.

Once your order is shipped, you will receive an email and SMS from our shipping partner, Shiprocket. This message will contain a tracking link that you can use to get real-time updates on your order's status and location. You can also visit our "Track Your Order" page and enter your tracking number there.

You don’t need an account to shop with us — in fact, we don’t offer account logins on our website at this time.

But no worries! All of your order details and records are safely stored on our end. So if you ever have a question about a past purchase or need help with anything, just reach out to our customer support team. We’re always here and happy to help.